Contact Us
If you have concerns or questions of a technical nature regarding the website itself or if you have ideas or suggestions for ways to improve our site, please contact us at:
losupport@loanofficersuccess.com
Please - no solicitations or non-site specific emails to this address.
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ISSUES WITH A PRODUCT THAT YOU ORDERED FROM LOAN OFFICER SUCCESS
Send all correspondence to:
losupport@loanofficersuccess.com
Loan Officer Success, 8-B Central Avenue, Glen Burnie, Maryland 21061
Toll Free: 1-(866) 255-6261
IF YOU ARE HAVING PROBLEMS ORDERING ONLINE or prefer to pay by an alternate payment method, please note the following additional ways that you can place your order with us:
>>>> ORDER BY FAX <<<<<
Fill in the order page, print out the form and fax back the completed order page from our shopping cart to:
FAX: (443) 394-8566
>>>> ORDER BY MAIL <<<<<
If you would like to send us your order via mail, please completely fill out the information on the order page from our shopping cart, print it out and mail it along with your chosen method of payment to:
Loan Officer Success, 8-B Central Avenue, Glen Burnie, Maryland 21061
Checks and/or Money Orders should be made payable to: Loan Officer Success
Please be aware that your check or money order must clear before we can process your order.
>>>>> QUESTIONS? <<<<<
For the fastest response email your customer service questions to:
losupport@loanofficersuccess.com
IF YOU PREFER TO CONTACT US BY PHONE: (866) 255-6261
When leaving a detailed message, please be sure to include your email address as well as your phone number so that we can better serve you.
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HOW TO RETURN ITEMS YOU HAVE PURCHASED FROM LOAN OFFICER SUCCESS
OUR RETURN POLICY NOTE: For any questions concerning your membership please contact the office at (410) 356-5353 ext. 101
Product purchased from Loan Officer Success include a money back guarantee. Specific Guarantee information can be found on the individual purchase form for each product. If you are dissatisfied with your purchase for any reason and meet the terms of the individual product guarantee, you are entitled to a full refund of your purchase price.
In order to make sure your return is handled properly please read the following:
In order to receive a full refund of your purchase price (less shipping & handling charges), please make sure to follow the directions below:
1) First of all, you must have purchased the item directly from Loan Officer Success
2) You must receive a return authorization number BEFORE RETURNING your product. This is extremely important!
3) You must return the products to the address specified in your return authorization. DO NOT SEND YOUR PRODUCT BACK TO LOAN OFFICER SUCCESS OFFICES UNLESS SPECIFICALLY DIRECTED TO DO SO IN THE RMA YOU RECEIVE! Also, please do not return your products to the shipping address that your product was originally shipped from - we use many different vendors for fulfillment and they are not responsible for items returned to them directly and doing so may impact your refund request.
4) The returned package must include ALL PARTS of the ordered product, including but not limited to, all forms and bonus materials and original packaging if applicable. To receive a return authorization:Send an email to losupport@loanofficersuccess.com to request a return authorization number and a shipping address where you are to ship back your returned item(s) to. Please provide as much detail as possible regarding your original order: name, order id, product, and date if available. As soon as we have processed your request you will receive an email with instructions where to send the return.
Please return all products in like new condition with original packaging if
applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges.
A restocking fee of $100 is applied to all full system returns and will be deducted from the refund of the product price.
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PROBLEMS RECEIVING OUR EMAILS?
If you aren't receiving our Loan Officer Success Marketing Tips emails, do the following:
a. Check your 'spam' folder- mark messages from Loan Officer Success domain (@loanofficersuccess.com) as "not spam".
b. Refer to the white-listing procedures below: How To White List Emails To make sure you don't ever miss a single issue our Loan Officer Success Marketing Tips, please follow the instructions according to your type of email account.
YAHOO
To ensure your email alerts are delivered to your Yahoo inbox (not the Bulk Mail or Junk Mail folder); you can instruct Yahoo to filter it to your inbox. Here's how:
1. Open your Yahoo mailbox
2. Click Mail Options
3. Click filters
4. Next, click add filter
5. In the top row, labeled From Header: make sure contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, and then enter the address *@loanofficersuccess.com. (Please select the email address from the list provided, if available. Repeat this process with the address losupport@loanofficersuccess.com, kenschreiber@loanofficersuccess.com, bradcooper@loanofficersuccess.com, jessikaondrick@loanofficersuccess.com, etc.)
7. At the bottom, where it says Move the message to: select Inbox from the pull-down menu. 8. Click the Add Filter button again.
HOTMAIL
If you are using Hotmail, you can ensure that your email alerts are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:
1. Click the Options tab
2. Select Safe List (under heading Mail Handling)
3. In the space provided, enter the address losupport@loanofficersuccess.com (and then repeat the process for kenschreiber@loanofficersuccess.com, bradcooper@loanofficersuccess.com,jessikaondrick@loanofficersuccess.com and *@loanofficersuccess.com)
4. Click add
5. When you see the address you entered in the Safe List box click OK
AMERICA ONLINE (AOL)
If you are using AOL, you can ensure that your email alerts are delivered to
your inbox by setting your Mail Controls. Here's how:
1. Go to Mail Controls
2. Select the screen name we're sending your email to
3. Click Customize mail Controls for this screen name
For AOL version 8.0: Select allow email from all AOL members, email address and domains.
1. Click next until the save button shows up at the bottom
2. Click save
If you use AOL or Hotmail
c. If you have never received them, you may have mis-entered your email. Re-subscribing will normally solve this problem. There should not be a delay longer than about 3 days between emails.
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PROBLEMS VIEWING OUR SITE?
If you find that you are seeing major errors in the display of this site, such as text spilling out of the columns and/or overlapping that prevents you from reading content, be advised of the following:
This site is best viewed with Firefox 1.x (or later) or Internet Explorer 6 (or later) in Windows XP. If you use Max OS X, you may wish to use Safari instead of IE or Firefox. Windows 2000 users may experience graphical bugs.
If you are using older browsers (IE 5, Mozilla, Netscape) or Operating Systems (Windows ME/98/98SE/95, Mac OS 9.x), or certain other third-party (or less commonly used) browsers such as Opera or iRider, you may also experience limited functionality or visual errors. The best solution will be to upgrade your browser or operating system as there are numerous conflicts between new and old operating systems and browsers.
Additionally, some features do not work in older operating systems or browsers. Go to:
http://www.microsoft.com for the newest version of Internet Explorer; Go to:
http://www.getfirefox.com for the newest version of Firefox.
Loan Officer Success
8-B Central Avenue
Glen Burnie, MD 21061
866-255-6261 or 410-356-5353
Fax: 443-394-8566 (24/7)